Our experienced movers and packers will assist you with all of your moving needs, including packing, loading, and transporting your belongings.
Long distance moving company, will provide you with a detailed plan, including professional packers and movers who know best how to protect your belongings for the long road ahead and against any inclement weather with using proper packing materials. With one of the nation’s largest teams of professionally trained packers and movers at your disposal, rest assured our highly-qualified long distance moving company will take care of your belongings as if they were our own. This is one of the many reasons why we are the best long distance moving company. Call us today to schedule your long distance move!
Long Distance moving services with same or next day deliveries will depend on the size and distance of the move. (Our long distance service map will provide you with our coverage area)
HOW DOES OUR LONG DISTANCE MOVING SERVICES WORK?
Keep It Moving, LLC. provides a single load long distance moving service. The single load long distance is when the same crew picks up your goods, drives it to the destination, and makes the delivery the same or next day. Unlike other companies, Keep It Moving, LLC. will deliver their own moves with uniformed professional movers from our staff (we do not use third parties companies or vendors). This eliminates any confusion, contamination, and the chances of damaged or lost goods. You will know who has your goods all the times and when they will arrive.
GETTING AN ESTIMATE:
To get an estimate you first have to submit a request (an automatic account will be created if you don’t already have one) Once you are redirected to your account page and you will see the request for an estimate with a request ID number and a pending status.
PENDING STATUS:
A pending status means you are waiting to receive a quote or an estimate. At this point you can submit additional details about your move such as addresses, inventory (must be submitted for long distance moves) and any special requests for your move.
NOT CONFIRMED STATUS:
Not confirmed is when you have already received an estimated price for your move and the move is ready to be confirmed by you. At this time you can still edit any information needed and the request will adjust based on your needs or special requests. Please note all prices are estimated based on information provided and a database of similar moves. We cannot guarantee the number of labor hours to be worked, all we can guarantee that will not change is the crew size, number of truck/s and hourly rate provided for your move.
CONFIRMED STATUS:
A confirmed status is when you have read and understood the moving quote, have signed a confirmation, and you are able to schedule the move by paying the required deposit . (usually the first hour which gets deducted at the end of the move). This means your requested date and time is reserved for you on our schedule, (Please Note: We do not give a specific time of arrival. We will always give you a window of arrival, first move of the day in the morning 8-10 AM and a 3 to 4 hour window for later jobs).
DISPUTES:
Your carrier belongs to the Moving Pros Network LLC Dispute Settlement Program, an arbitration program to help consumers resolve disputed claims on interstate household goods shipments.
What is arbitration? Arbitration is an alternative to going to court when you have a dispute with your carrier that cannot be resolved to your satisfaction. A team of retired judges and other experts working with our program will review information about the dispute, submitted from both the shipper (you) and the carrier, and render a decision that is binding. Arbitration does not use legal rules of evidence and is not conducted in a courtroom; it is designed to offer an alternative to the higher costs and longer process involved in filing a lawsuit and going to court.
When is arbitration used? When a shipper (you) cannot resolve a claim with the carrier who transported his/her household goods on an interstate shipment, and if the claim is a result of 1) loss or damage involving items contained in the shipment, or 2) additional charges that were billed to you by your carrier after your shipment was delivered, then arbitration can be used. Disputes regarding charges that were collected by your carrier when your shipment was delivered are not subject to mandatory arbitration, only those additional charges that were billed by your carriers after your goods were delivered are subject to mandatory arbitration.
About the arbitration process. Before you can initiate the arbitration process you must exhaust your remedies through the carrier’s regular claims process and have received the carrier’s final offer to you. You must file a claim for loss or damage with your carrier within nine months of the delivery of your goods. The carrier has 30 days after receiving your claim to acknowledge it, and has 120 days to pay, deny, make a settlement offer or tell you the status of your claim and the reason for any delay. Your claim for disputed charges must be filed within 180 days of receiving your carrier’s invoice. Disputes involving other types of claims may be arbitrated only if both the carrier and the shipper agree to use the program to resolve the claim.
The Moving Pros Network (MPN) program. MPN uses National Arbitration and Mediation, Inc. (NAM) in NY to administer the program for its members, in compliance with Federal regulations. NAM is an independent company that is not affiliated with any household goods moving company or with Moving Pros Network. It uses a panel of independent arbitrators who are former judges and practicing specialists who are uniquely qualified and skilled in resolving disputes.
MPN acts only to provide oversight to the program to make sure both the shipper and carrier comply with the rules of the program. The decision rendered by NAM is confidential and will not be disclosed without your permission, except in response to a legal action in a US or state court, etc.
If the shipper requests arbitration on a disputed claim of $10,000 or less, the claim must be submitted to binding arbitration by the carrier when no settlement can be reached. On claims of more than $10,000 the disputed claim will be submitted to arbitration only if both the shipper and the carrier agree to binding arbitration. In other words, for claims of more than $10,000 the carrier may elect to not send the dispute to NAM for binding arbitration.
What are the legal effects? NAM will handle the dispute and provide a neutral decision by a panel of arbitrators. The arbitrator’s decision is legally binding on both parties and can be enforced in any court having jurisdiction over the dispute. Under the rules of the program there is a limited right to appeal the decision, however, courts will not usually revise findings in a binding arbitration award.
The arbitrator may make any award it feels is just and appropriate as concerns the agreement between the shipper and carrier. The award may not exceed the mover’s liability under the bill of lading, or in the case of disputed charges, the total amount of disputed additional charges.
The arbitrator will consider the applicable laws and provisions of the tariff a well as applicable practices of the moving industry when reaching a decision. Only claims for loss or damage to the household goods transported, disputed additional transportation and service-related charges assessed by the carrier in addition to those collected at delivery, or other disputes concerning the transportation of the shipment that are mutually agreed upon by the shipper and the carrier, in writing, can be considered for arbitration.
How much does it cost? NAM charges an administrative fee, which is divided between the shipper and the carrier. The fee is sent directly to NAM; Moving Pros Network does not retain any portion of the arbitration fee. Please contact Moving Pros Network for the current administrative fees. You and your carrier will each pay a fair share of the cost of arbitration. If the claim is for more than $10,000 federal regulations state a carrier may decline to go to arbitration and your recourse would be to use civil court instead.
How do I get started with arbitration? First you must have received in writing a written offer to settle your claim from the carrier or its claim settlement company. If you decline to accept the carriers offer you must call Moving Pros Network to verify the carrier participates in the arbitration program. Please have the carrier MC number (at the top of the paperwork you signed) when you call. MPN will then email you information on the program along with the forms you will need to complete and return to NAM should you decide to request arbitration.
You can contact MPN at 571-236-8746 (or by email info@movingprosnetwork.com).